Terms and Conditions

  1. General Terms & Conditions
    1. Airportredcarpet.com is a wholly owned subsidiary ofAirports made Easy Ltd
    2. These Terms & Conditions have been complied to define the services of airportrecardpet.com airport concierge services including meet and assist, executive car/limousine and lounge services booked with Airportredcarpet.com. The client(s) for the booking(s)made with Airportredcarpet.com (hereinafter referred to as the passenger) shall be considered to have read and accepted these terms and conditions.
  2. Service
    1. Airportredcarpet.com provides VIP Meet & Assist,  executive car/limousine and lounge services in over 600 resort and city airports worldwide. The services include your own personal agent at the airport or at the gate of the aircraft, with fast track where available, and/or accompanying through security procedures, porter and Lounge services, together with transportation services for your home or office to the airport and at your destination from the airport to your hotel/resort or meeting place.  Services provided may vary according to the policies and procedures applicable each airport.
    2. The fees charged relate to the service or a service booked and does not include the cost of any visas required for entry into that particular country.
    3. Booking will still be accepted online or via the airportredcarpet.com app 72hours from the time of service. For short notice bookings the party booking will be directed to the airportredcarpet.com customer services centre to check whether the booking can be accepted. Note: surcharges may apply.
    4. Any cancellations made at least 48 hours prior to the service and will be provided with a full refund. Between the timeframe of 48 hours and 24 hours the refund will amount to 50% of the booking fee(s) and no refund will be provided for the cancellations received within 24 hours prior to the service.
    5. Requests for amendments that are received 48 hours prior to the service are subject to no surcharge. Amendments between 48 hours and 24 hours are subject to 50% surcharge. Amendments for less than 24 hours are not allowed and a full 100% surcharge will be adhered to.
    6. Services are free for children up to 2 years old.
    7. The booker is solely responsible to enter the full passenger details for the service or services booked.
    8. Cancellations and amendments can be made online or via the app up to 48 hours. Any amendments or cancellations less than 24 hours must be handled via the airportredcarpet.com customers services via customer.service@airportredcarpet.com
  3. Bookings and Payment.
    1. Services provided through Airportredcarpet.com may vary from time to time according to the availability at each airport and country car standard. The user shall be notified of such changes by Airportredcarpet.com who cannot be held liable for service conditions.
    2. All bookings should made on www.airportredcarpet.comby utilizing the booking request form. The form will guide the booker through the booking process and will highlight what information is mandatory for the booking to be accepted. In the event of missing information of passenger name, contact person and/or flight details, then Airportredcarpet.com shall have the right to refuse the Booking.
    3. Upon completion of the booking, payment will be requested via credit card, most credit cards are accepted and fees may apply on certain cards. A receipt once payment received will be provided outlining the fees charged.
    4. Once payment has been made, the confirmation e-mail shall include the list of the services to be provided. The confirmation can be forwarded to both the booker and traveler in the event that they are different.
    5. All amendments and/or cancellations made to the service or services requested after the booking has been completed can be changed online for up to 48 hours from the booked service time. Any amendments and/or cancellations less than 48 hours need to be communicated to our email address and may be subject to surcharges.
  4. Charge / Cancellation Terms
    1. The total amount of the Booking shall be paid at the time of the initial booking for all services booked.
    2. Limo/Transfer bookings are quoted to/from the airport to/from airport town/city districts.
    3. In the event that the Booking is cancelled for any reason other than force majeure in less than 48 hours prior to the time of the a valid, approved and paid Meet and Assist, executive car services, the user is liable for the payment of the full amount of the service cost.  A 50% refund shall be made for cancellations requested within 48 and 24 hours prior to the local time that the service will be received. No refund shall be made for cancellations requested in less than 24 hours as these requests shall be classified as “no-show”. The refund shall be made within maximum 10 working days for cancellations made in accordance with these rules.
    4. In the event that a service cannot be provided due to reasons beyond the control of Airportredcarpet.com (including but not limited to the changes that are not notified and cancellations of Bookings, wrong or missing contact or booking details, passenger not introducing her/himself, the lack of notification of the changes to the time of meeting by the user etc.), Airportredcarpet.com shall not be held liable for the non-provision of the service and the user shall be responsible for the full cost of the service.
  5. Repeat Booking Errors
    1. The booker is solely responsible for ensuring that the booking request is not repeated in error.
    2. In the event of no approval or cancellation of the requested service by our supplier which is beyond the control of Airportredcarpet.com, then the repeated booking will be charged in full.
  6. Responsibility of the booker and/or traveler.
    1. It is your responsibility to ensure that you locate and wait for the representative at the place and time that is detailed on your airportredcarpet.com booking confirmation.
    2. If you cannot find your representative, it is your responsibility to contact him or her on the number that you will have been provided with on the airpirtredcarpet.com booking confirmation. Failure to do so may result in you being treated as a “no show” and no refund will be provided..
    3. Airportredcarpet.com is not responsible for any consequences if you arrive at the airport late for a departing or transiting flight, which then results in inability to check in or board the aircraft. This specifically includes but is not limited to cases where you have arranged a starting time for our meet and assist Service that does not leave enough time to complete all the procedures that are required prior to boarding, unless the prior services e.g. executive car to the airport was booked through airportredcarpet.com. In that case service issue will be raised and a full refund may be considered.
    4. Airportredcarpet.com is not responsible for delays or problems with immigration or boarding of aircraft, including but not limited to out of date paperwork or visas, or errors in such documentation. It is your responsibility to ensure that you have a valid passport and any other required travel documentation.
    5. Airportredcarpet.com is not responsible for any dangerous prohibited items that you may carry, or for the consequences of you carrying any such items.
    6. Airportredcarpet.com is not responsible for if any flight delays, whether of departing or arriving flights, result in you requiring the Airportredcarpet.com services for longer than our standard service for the airport.
    7. The Airportredcarpet.com is not responsible for if an arrival service is booked as part of the Airportredcarpet.com and the arriving flight is delayed by more than 3 hours, then it is the responsibility of the passenger to contact the representative on the number supplied in the airportredcarpet.com booking confirmation to re-confirm whether the service is still required at the revised arrival time.